Bug-Masters LLC is a Virginia Beach pest control provider offering inspection-led service and targeted treatments for local pest pressures. Customers can reach the team by phone or via the company website to schedule visits and request quotes.
Local familiarity with Virginia Beach pest pressures and a focus on explaining treatment options. Appointments are scheduled promptly, with clear pricing discussed before work begins. Follow-up guidance helps reduce repeat issues.
Primary service in Virginia Beach, with reach into nearby Hampton Roads neighborhoods as scheduling allows.
Inspections, targeted treatments for roaches (including German cockroaches), flea treatments, exterior perimeter applications, recommendations for prevention, and follow-up visits as needed.
Reviews frequently mention successful treatments for stubborn issues like German cockroaches and fleas, with several noting quick scheduling and clear explanations from the owner or technicians. Some customers highlight that exterior perimeter applications were effective without strong odors. There are also critical reviews citing concerns about customer service tone and challenges around contract or cancellation discussions. Overall sentiment trends positive on results, with mixed feedback on communication style.
I’m keeping this brief and composed, as that feels more appropriate than matching the hostility I was met with. The owner of this company set the tone immediately, and it was unmistakably unpleasant. The owner of this company is, quite simply, a masterclass in how not to treat another human being.From the first moment of contact, I was met with open hostility, condescension, and a level of rudeness that felt intentional rather than accidental. There was no confusion, no miscommunication—just someone who appears to take genuine pride in being unkind.What’s most striking is not just the lack of professionalism, but the absence of basic decency. I have never had an interaction where I felt so clearly unwelcome while simultaneously being asked for my business.If this company reflects the owner’s personality, then the real infestation here is the culture. I would strongly recommend choosing a provider run by someone who understands that civility is not optional.
**Review for Bug Master LLC:**Thad a highlydisappointing experience with Bug Master LLC, especially with the owner. The owner was rude and unprofessional, and it was incredibly difficult to cancel the contract. Despite the rude and unprofessional, and it was incredibly difficult to cancel the contract. Despite the poor quality of their service, they focused more on keeping my money than on providing proper pest control. I strongly advise others to steer clear of this business. 2.1 star review on yelp
I had an infestation of German Cockroaches. I tried to get rid of them for over a year with retail products. Nothing worked. I decided to let a local professional to take care of the problem. I contacted John. He was friendly and responsive to my needs. He scheduled an inspection and consult, then took care of my infestation problem. It was easy and worth every penny. I highly recommend Bugmasters for all your pest conrol needs!
We had a flea inspection/ treatment for rental move out. The owner was very informative, honest and thorough. Price was reasonable. Called and he was there the next day. 10/10 would recommend.
We have been with Bug Masters since moving into our first house and they have been truly phenomenal! Seriously every technician (the owner Jon included!) has been super nice and helpful making sure our house was thoroughly taken care of. And their spray actually WORKS! Without it reeking of chemicals!!! Even though they only spray the perimeter outside we will still notice it work inside our house (which is nice because we have a lot of water bugs that sneak in or even flies won’t live long). We are excited to be renewing our contract with them they give great service with a great product for a great price! Highly recommended!!!
Emergency service may be available for urgent issues.
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